Customer Support Channels
A 1–hour Response Guarantee
We provide a 1–hour solution guarantee with all our Linux cloud website hosting packages, meaning that each individual help inquiry you send will be answered to in only 1 hour maximum. Our support crew members are taught to efficiently sort out any issue and to present you with quick advice on any situation that you may have.
A Top–quality Support Service
Our tech support service is delivered by a team of proficient employees who definitely are ready to respond to your question as fast as possible. It is easy to communicate with the tech support team crew by starting a customer assistance ticket from your Online Control Panel or by posting us an e–mail. On business days, you may as well contact us on the phone or take advantage of the online chat option.
An Intuitive Help Section
hot2host has incorporated a thorough information base into the Control Panel so that you could receive helpful step–by–step guidelines any time. Each section of the Control Panel has its own contextual support area featuring a group of how–to posts. We have also made instructional videos to offer you with a better visual representation of how to carry out any given activity.