A 1–Hour Response Guarantee
We offer a 1–hour response time guarantee for each trouble ticket or email that you submit to our customer care staff. We will rapidly respond to all the standard queries and forward right away the matter to our administrators if further assistance is required. If you take advantage of our Administration Services package, we’ll carry out any of the included tasks at a time that has been discussed with you in advance.
An Exceptional Customer Care Service
Our tech support staff will be online for you twenty–four–seven should you need assistance while working with the Online Control Panel or with any of the applications that we install for you on the server. Furthermore if you need assistance with the ordinary administration tasks on your dedicated hosting server, you can have a glimpse at the Administration Services package, which includes backup hard disk drive storage space, OS updates every week, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
Every Linux dedicated servers hosting package comes with our free–of–charge Online Control Panel, which offers a fully detailed knowledgebase and a collection of step–by–step video tutorials. Whenever you require help while working with the Online Control Panel, just push the Videos or Help buttons located in the top right corner.